PABBS facilitators attended my workplace and delivered a workshop for our Family Liaison Practitioners. The facilitators presented some information that was entirely new to me, enabled me to examine my approach to speaking to and listening to families and how to look after myself. The presentation was more a conversation and that was appreciated by the whole group. The subject was handled very sensitively, with passion and compassion. The course contents were entirely relevant and the resources are of a very high standard. I’m really pleased that I and the team undertook this training, and it would come with my recommendation.